Reference

Our Terms, Your Rights, One Clear Policy

bisnis188 operates under a defined legal framework — account eligibility, jurisdictional scope and your rights as a registered account holder are all set out here. Access to our platform depends on local law and is available only where local regulations permit.

Jurisdiction-dependent accessAccount holder rightsDANA, OVO, GoPay wallet termsPolicy contact channelIndonesia-eligible regions only
bisnis188 Our Terms, Your Rights, One Clear Policy
POLICY CONTACT

Reach Us About Any Legal or Policy Matter

If you have a question about our terms, want to understand a specific clause, or need to raise a policy concern about your account, our support team handles legal queries directly. Use any of the channels below to get a clear, documented response.

Live Chat Open the chat window from your account dashboard to reach a support agent. Legal queries are escalated to the policy team and responded to in writing.
Email Support Send your legal or policy question to our support email address. Include your account ID so we can locate your record and respond with the relevant clause or policy update.
Account Help Centre Our Help Centre contains the current version of all policy documents. Check there first for jurisdiction notes, wallet terms and data retention conditions before raising a ticket.
ACCOUNT POLICY STANDARDS

How We Handle Data, Cookies and Account Security

Our approach to data, cookies and account security follows a consistent internal standard. We document what we collect, why we collect it and how long we keep it. You can request a summary of data held against your account at any time through the support channels above.

Data We Hold

We collect account registration details, transaction records including DANA, OVO and GoPay activity, and login history. Data is held only as long as your account requires it or law mandates.

Cookie Use

We use session cookies for login persistence and analytical cookies to understand how account features are used. You can manage cookie preferences from your browser settings at any time.

Account Security Practices

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will lock the account pending a full identity review.

Requesting Changes or Deletion

To request correction or deletion of your account data, submit a written request via email support. We will confirm receipt and complete the action within the timeframe our policy specifies.

Common Questions About Our Legal Terms

These are the questions we receive most often about our legal terms, policy scope and your rights as an account holder. Each answer reflects the current version of our policy and is updated when the terms change.

Yes. Access depends on local law and is available only in regions where online account activity of this kind is permitted. We assess eligibility at account registration and periodically thereafter.

All transactions through DANA, OVO or GoPay are governed by our payment and account terms. Those clauses cover verification, processing conditions and the circumstances under which a transaction may be reviewed or reversed.

Submit a written request through our email support channel, including your account ID. We will confirm receipt and provide a summary of the data held against your record within the period our policy states.

On account closure, we retain transaction records and identity documents for the period required by our internal policy and any applicable legal obligation. Data not subject to retention is deleted on schedule.

No. Any amendment to our terms is published on this page with a clear effective date. We may also notify you via the contact details registered on your account, depending on the nature of the change.

Contact our support team via live chat or email and describe the concern in detail. Legal and compliance queries are escalated to the policy team, and you will receive a written response referencing the relevant clause.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.